Customer Service & After Sales Support

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The maximum number of bags you can check depends on your airline and ticket type. Please check with your airline for specific information.

Yes, we offer free standard shipping on all orders within India

Our luggage products range in price from $50 to $100, depending on the size and material.

 Track your order easily here with your Order ID & email. 

 Standard delivery takes 3–7 working days across India. 

 Yes! We ship globally. Charges & timelines vary by country. 

 We offer 7-day easy returns. No questions asked. Just make sure the product is unused & in original condition. 

 Drop us a message at hello@luggsterz.com or click here to start a return. 

 Yes—exchanges are subject to stock availability. Just mention it when you reach out. 

 All major credit/debit cards, UPI, Net banking, and COD (in select areas). 

 Refunds are processed within 5–7 business days after product inspection. 

All Luggsterz products come with a 5-year limited international warranty covering manufacturing defects in materials and workmanship. This includes handles, wheels, zippers, and shells under normal use. 

Simply contact our support team at hello@luggsterz.com with your proof of purchase, product photos, and a short description of the issue. We’ll guide you through the claim process. 

Luggsterz is setting up a growing network of service points across India. For now, all warranty claims are processed via our central support. We arrange convenient pick-up and drop-off services in most locations. 

 A TSA-approved lock allows airport security to unlock and inspect your luggage without damaging it. It’s the safest and most travel-friendly locking system. 

• The default code is usually 000.
   
• Slide the reset button (usually located near the dials) using a pointed object (pen/paperclip).
   
• Set your desired 3-digit code.
   
• Slide the reset button back to its original position.
   
• Done! Your lock is now secure with the new code.

Unfortunately, TSA locks do not come with a master reset unless opened by TSA authorities. If forgotten, you may need assistance from our service team or a certified locksmith. 

If your Luggsterz product is damaged by airline or transport handlers, we recommend reporting it immediately at the airline’s baggage claim counter before leaving the airport. Most airlines cover such damages. 

Our warranty doesn’t cover:

• Accidental damage from airlines, handling, or improper use
   
• Scratches, dents, or cosmetic wear and tear
   
• Damage from over stuffing or misuse
   
• Lost or stolen items

Yes! Even if the damage isn’t covered under warranty, we offer paid repairs through our service network to extend your product’s life. 

Great question! Here's how to maintain that premium shine:

• Exterior: Wipe the shell with a soft, damp cloth. For tougher marks, use mild soap and warm water. Avoid harsh chemicals or alcohol-based cleaners.
   
• Interior: Spot clean with a fabric-safe detergent. Make sure it’s completely dry before storing.
   
• Zippers & Wheels: Clear debris with a brush. Lubricate wheels occasionally with silicone spray for smooth rolling.

Any packing advice for maximizing space and minimizing stress?
Absolutely! Here are some Luggsterz-approved smart travel tips:

1. Roll, Don’t Fold: Rolling clothes saves space and reduces wrinkles.
    
2. Use Packing Cubes: Keeps things organized and easy to find.
    
3. Shoes First: Place shoes at the bottom, soles facing the walls.
    
4. Layer by Need: Keep essentials like chargers, toiletries, and documents in accessible outer or top compartments.
    
5. Compression Straps: Use them to keep everything tight and wrinkle-free.
    
6. Leave Room to Return: Always leave a bit of space for souvenirs or shopping!